Terms & Conditions

1. Scope of Services

We provide professional services including epoxy floor coatings, polished concrete, urethane systems, and related site inspections, moisture testing, and maintenance across Greater Vancouver and British Columbia.

2. Client Obligations

• Provide accurate site information and access for evaluation and installation.
• Obtain any necessary permits or strata approvals.
• Ensure the site is prepared, including removed furnishings and cleared floors.
• Inform us of known moisture, contaminants, or hazards present on the slab.

3. Quoting & Payment Terms

Quotes are valid for 30 days and include scope, materials, labour, warranty details, and cure schedules.

A deposit is required at the time of scheduling, with the balance due upon project completion. Late payments may incur interest at 1.5% per month.

4. Warranty & Limitations of Liability

Our standard workmanship warranty covers defects in installation for 1 year. Manufacturer product warranties vary; details will be provided in writing.

We are not liable for consequential damages, including lost income or inconvenience. Maximum liability is limited to the invoice amount.

5. Site Preparation & Moisture Testing

All floor coatings require proper substrate preparation. Our quotes include moisture testing, such as ASTM F2170. If additional mitigation is required, it may affect cost and schedule.

Mechanical profiling is mandatory; acid etching is used only with client approval and a disclaimer.

6. Cancellations & Rescheduling

Cancellations or changes less than 72 hours before scheduled work may incur a fee equal to the deposit. We will strive to reschedule at your convenience if cancellation is due to weather or health concerns.

7. Privacy & Data Collection

We collect contact and project information for inquiries, quotes, scheduling, and project coordination. Our Privacy Policy explains how personal information is collected, used, protected, and shared.

8. Intellectual Property

Website text, images, design, and other content are protected by copyright and other intellectual property rights. These rights belong to Priority One Epoxy Flooring or the respective rights holders.

Reproduction requires permission from the applicable rights holder unless otherwise permitted by law.

9. Governing Law

These Terms are governed by the laws of British Columbia. Any disputes will be handled in courts located in Vancouver or Richmond, BC.

10. Contact Information