Privacy Policy

1. Information We Collect

• Contact details: your name, email address, and phone number when you submit a quote request or contact us.
• Project information: project address, flooring requirements, photographs, drawings, and specifications you provide.
• Website usage information: technical information such as IP address, browser or device information, pages viewed, and website interactions, collected through website services, cookies, and analytics.
• Communications: correspondence and service records relating to inquiries, quotations, projects, and follow-ups.

2. Why We Collect Information

• To respond to inquiries and prepare quotations.
• To arrange site visits, schedule installations, and coordinate projects.
• To administer service, payment, and warranty matters.
• To understand website usage and improve the website.

3. Privacy Law & Consent

We handle personal information in accordance with applicable privacy requirements, including British Columbia's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

We collect, use, and disclose personal information for identified purposes with consent, or as otherwise permitted or required by law. Access and correction rights are described in section 7 below.

4. Cookies & Analytics

Our website uses cookies and Google Analytics to understand website activity and improve performance. Google and other website service providers may process technical and usage information to provide these services.

You can manage cookies through your browser settings. Restricting cookies may affect some website functions. Google also provides information about its Analytics opt-out browser add-on .

For information about Google's handling of information, see the Google Privacy Policy . Browser settings or an analytics opt-out tool may not prevent every form of information collection.

5. Service Providers & Information Sharing

We may share information with service providers that help operate our website, communications, and business administration, and with suppliers or onsite partners where needed for project coordination.

We limit sharing to the relevant purpose, with consent or another lawful basis. Information may also be disclosed where required or permitted by law. We do not sell or rent your personal information to marketers.

Some service providers may process or store information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.

6. Security & Retention

We take reasonable steps to safeguard personal information against unauthorized access, loss, misuse, or disclosure. The safeguards appropriate to a record depend on its sensitivity and how it is handled.

Project-related records are generally retained for up to 7 years to support project administration, warranties, and recordkeeping obligations. Different types of information may have different retention periods, and legal requirements may require certain records to be kept longer.

Information is destroyed or de-identified when it is no longer reasonably needed for the purpose collected or for legal or business purposes, subject to applicable retention requirements.

7. Your Privacy Requests

You may contact us to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent, subject to applicable legal or contractual restrictions.
• Ask about deletion where lawful and consistent with necessary recordkeeping.
• Raise a concern about our handling of personal information.

Under BC PIPA, access and correction are addressed in sections 23 and 24. We may need to verify your identity before responding. Applicable exceptions, time limits, and recordkeeping obligations may affect a request.

Use the contact details below and identify your request as a privacy inquiry. You may also contact the Office of the Information and Privacy Commissioner for British Columbia about a privacy concern.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. The current version will be posted on this page. Where required, we will provide additional notice or obtain consent for a new use of personal information.

9. Privacy Contact

For questions, access or correction requests, or concerns about privacy, contact: