Privacy Policy — Priority One Epoxy Flooring

Protecting your personal information is a priority. This policy explains how Priority One Epoxy Flooring collects, uses, stores, and discloses your data when you visit our website or request our services in Vancouver and BC.

1. Information We Collect

Contact details: name, email, phone from quote or contact forms.
Project info: address, flooring type, photos, specifications when requested.
Usage data: IP address, pages viewed, interaction paths (via cookies & analytics).
Communications: records of calls, emails, service follow-ups.

2. Why We Collect It

To respond to quotes and inquiries.
For scheduling site visits and installations.
To improve our website via anonymized analytics.
To follow up on service quality and warranty.

3. Legal Basis & Compliance

We comply with Canada’s **PIPEDA** and BC’s **PIPA**. We only collect personal data when it’s necessary, and customers have the right to access and correct their information under Section 29 of BC PIPA.

4. How We Use Cookies & Analytics

We use cookies and Google Analytics to understand site usage and improve performance. No personal data is shared with third parties. You can disable cookies in your browser settings.

5. Data Sharing & Third Parties

We may share your contact details with trusted suppliers for seamless project coordination (e.g., material suppliers, onsite partners). We never sell or rent your personal data to marketers.

6. Storage & Security

Personal information is kept securely on encrypted systems. We retain project-related data for up to 7 years to support warranties and regulatory compliance.

7. Your Rights

Ask to view or correct your data
Withdraw consent to marketing communications
Ask us to delete your data (where lawful)

8. Changes to This Policy

We update this policy occasionally. We’ll post a notice and update the date at the top whenever changes occur. Continued use of our services after revisions implies acceptance.

9. Contact Us

Questions or concerns about our privacy practices? Please contact:
Priority One Epoxy Flooring
#120 – 11300 River Road, Richmond, BC V6X 1Z5
Phone: (604) 761-1605
Email: info@priorityonepoxyflooring.com
Mon–Fri: 9 AM–5 PM, Sat: 9 AM–5 PM, Sun: Closed