Terms & Conditions — Priority One Epoxy Flooring

Welcome to the Priority One Epoxy Flooring website. By accessing or using this site and our services in Vancouver and BC, you agree to our Terms & Conditions. Please read carefully.

1. Scope of Services

We provide professional services including epoxy floor coatings, polished concrete, urethane systems, and related site inspections, moisture testing, and maintenance across Greater Vancouver and British Columbia.

2. Client Obligations

Provide accurate site info and access for evaluation and installation.
Obtain any necessary permits or strata approvals.
Ensure site is prepared (e.g., removed furnishings, cleared floors).
Inform us of known moisture, contaminants, or hazards present on slab.

3. Quoting & Payment Terms

Quotes are valid for 30 days and include scope, materials, labor, warranty details, and cure schedules. A deposit is required at time of scheduling, with balance due upon project completion. Late payments may incur interest at 1.5% per month.

4. Warranty & Limitations of Liability

Our standard workmanship warranty covers defects in installation for 1 year. Manufacturer product warranties vary—details will be provided in writing. We are not liable for consequential damages, including lost income or inconvenience. Maximum liability is limited to the invoice amount.

5. Site Preparation & Moisture Testing

All floor coatings require proper substrate preparation. Our quotes include moisture testing (e.g., ASTM F2170). If additional mitigation is required, it may affect cost and schedule. Mechanical profiling is mandatory; acid etching only with client approval and disclaimer.

6. Cancellations & Rescheduling

Cancellations or changes less than 72 hours before scheduled work may incur a fee equal to the deposit. We’ll strive to reschedule at your convenience if cancellation is due to weather or health concerns.

7. Privacy & Data Collection

We collect contact information for inquiries, quotes, and site workflow. All data is stored securely and not shared with third parties except for project coordination (e.g., suppliers). View our Privacy Policy for full details.

8. Intellectual Property

All content, images, text, and design on this website remain the property of Priority One Epoxy Flooring. Reproduction without written permission is prohibited.

9. Governing Law

These Terms are governed by the laws of British Columbia. Any disputes will be handled in courts located in Vancouver or Richmond, BC.

10. Contact Information

Priority One Epoxy Flooring
#120 – 11300 River Road, Richmond, B.C V6X 1Z5
Phone: (604) 761-1605
Email: info@priorityonepoxyflooring.com
Mon–Fri: 9 AM–5 PM, Sat: 9 AM–5 PM, Sun: closed